Career Story



Alex Arjomand

Senior Manager,
Journey Science & Omni Channel Analytics

The opportunity to be constantly faced with intellectual challenges – paired with working with tremendous colleagues that are committed to implementing BMO’s vision of being the bank that defines great customer experience – is why BMO is right for me!




Why did you decide BMO was right for you and why do you love working here?

I actually joined BMO during my last year of my university undergraduate degree. A friend who I’d worked with previously brought me in on a contract basis to help with a number of projects in Technology Finance that had tight timelines. I thought I’d only stay with BMO for 6 months until I figured out “what I really wanted to do” – but I’ve been here for more than 10 years since then and have never looked back!

BMO is a thrilling place to work. My career has taken me from Finance, to Technology, and finally to Analytics in the retail bank. In every department I’ve had the privilege to work in, senior leaders invariably allowed me to stretch beyond my limits: to learn new technologies and processes, provided access to training and mentorship, and allowed me to work on exciting and challenging projects.

The opportunity to be constantly faced with intellectual challenges – paired with working with tremendous colleagues that are committed to implementing BMO’s vision of being the bank that defines great customer experience – is why BMO is right for me!

What is the most rewarding aspect of your job?

Working within analytics, it is sometimes easy to get lost in data and models. But the most rewarding part of my work is when my team surfaces issues that affect our customers – whether by identifying irritants, or finding new opportunities. We continually bring these insights forward and form agile teams to drive change within the organization. This is our contribution to a great customer experience, and we are relentless in advancing this goal!

What has helped you in your career development and what lessons have you learned along the way as you explored new opportunities at BMO?

As I progressed in my career at BMO – from a contractor, to an analyst, to a manager, and now as a senior manager – I have always appreciated how BMO always makes continuous learning a top priority, in many different ways. I’ve learned many lessons in this space: to always take advantage of my colleagues by learning from their experiences and benefiting from their knowledge, to take every meeting and every project as an opportunity to learn and refine my skills while also helping others succeed, to take advantage of the various e-learning courses and in-person courses BMO makes available through BMO’s Institute for Learning.

The top lesson I’ve learned has been never be comfortable. I always want to be challenged, to learn something new, and to contribute to projects outside of my comfort zone. This attitude has prompted me to move across the organization, and has helped me develop as a leader.

What excites you about the next year ahead?

I’m thrilled that the entire Canadian retail banking team has been challenged to advance to previously unseen heights in customer experience. Not only are we trying to narrow the gap to our competitors, but we are trying to leapfrog them by redefining banking and how we interact with our customers. Rising to this challenge, and bringing the power of analytics to bear on it, is one of the most exciting things about the year ahead.




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