Career Story



Bindu Dhaliwal

Ombudsman

Engaging with our internal and external stakeholders is one of the most rewarding parts of my job because it connects me with what matters most to our customers, employees, shareholders and community members.



 

Why did you decide BMO was right for you and why do you love working here?

I was looking to work in a company where I could gain a broad range of experience and have opportunities to move around as I grew in my career. And that is exactly why I love working here; there are so many opportunities across the enterprise. I have been fortunate to have experiences in different areas of the Bank. I also love the people. I have made great friends and have found supportive mentors.

What is the most rewarding aspect of your job?

In my previous role, a large part of my job was working with our stakeholders, listening to their concerns and priorities and using this information to set the Bank’s ESG (environmental, social and governance) agenda. Engaging with our internal and external stakeholders was one of the most rewarding parts of the job because it connected me with what mattered most to our customers, employees, shareholders and community members. They expect more than just great products and services, they want us to demonstrate our commitment to broader societal goals and we take this commitment very seriously.

What has helped you in your career development and what lessons have you learned along the way as you explored new opportunities at BMO?

There are three lessons that I have learned in my career development at BMO:

  1. It is important to take the time to keep learning. – Learning about new technology, new ways of doing things and new areas of business. I have been fortunate to take a few learning programs at BMO’s Institute for Learning, an amazing facility that allows you to step away from the office and into a campus environment.
  2. Networks are an important part of finding out what opportunities are available. From employee resource groups to BMO alumni groups, there are multiple networking opportunities at BMO that allow you to meet people from across the enterprise.
  3. Being a mentor is as important as being a mentee. I have been fortunate to have a few informal mentors and also participate in a formal program as a mentor. Both experiences taught me a lot about how I could move my career forward. And the best part, people at BMO are always generous with their time when someone is seeking career advice.

In your experience, what has made you successful at BMO?

I have had incredible managers that have supported me in pursuing different learning opportunities and encouraged me to explore different career options. In the last few years, I completed a graduate program and various professional development programs at BMO’s Institute of Learning and also had the opportunity to do a secondment in a different group. They have given me the opportunities I was looking for to grow and move around in my career.




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